Developing Conflict Resolution Skills Once Someone Gets Mad

how to control angerBecoming upset is a situation that nobody wants to face. Controlling the anger that’s rising in oneself or others becomes a critical skill in one’s personal as well as business life. Having a short fuse, getting easily ticked off can become a hazard to oneself and others.

Hopefully, it’s not an issue which needs to be dealt with on a regular basis, but the truth remains that the majority of people, especially when it comes to certain businesses, will encounter either their own anger rising or the anger of others …